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Measure Tech - Cicero IL

POSITION PURPOSE
The Measure Technician works independently in a traveling field role supporting Home Depot's Flooring Measurement Services. Measure Techs are directly responsible for traveling locally to customer's homes and conducting flooring measurements and gathering pre-installation details. Measure Techs play a key role during the sales, product inquiry, and flooring installations process in conjunction with the Measurement Services center. Measure Techs are directly responsible for providing a positive customer experience, entering and transmitting accurate measurements by a CAD tablet and various related department goals.
MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES
90% - Providing customer service by assessing customer needs, conducting onsite home flooring measurements and gathering pre-installation flooring details.
10% - Review and edit of drawings in the measurement tablet.
NATURE AND SCOPE
This position reports to Marketing Manager.
This position has 0 direct reports.
ENVIRONMENTAL JOB REQUIREMENTS
Environment:
Located in a comfortable indoor area. Conditions could produce mild discomfort on occasion
This position has 0 direct reports.MINIMUM QUALIFICATIONS
Must be 18 years of age or older.
Must be legally permitted to work in the United States.
Additional Minimum Qualifications:
Education Required:
The knowledge, skills and abilities typically acquired through the completion of a high school diploma, GED or equivalent.
Years of Relevant Work Experience: Less than 1 year, Training provided.
Physical Requirements:
Most of the time is spent in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Additional Qualifications:
Preferred Qualifications:
Previous customer service, retail, home improvement, or field related work experience is a plus.
Knowledge, Skills, Abilities and Competencies:
Skilled at consistently providing outstanding customer service, following through on responsibilities to customers and recovering from any errors made.
Demonstrated ability to complete projects and assignments accurately, catching errors before completion, despite a large workload, competing demands and a fast paced environment.
Demonstrated ability to effectively communicate with customers.
Ability to set priorities, plan and coordinate work activities and obtain and manage resources so that work objectives are accomplished on time.
Candidates must have strong computer skills.



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